It is not enough to simply communicate……now we must dig a little deeper and explore different personalities and how these personalities require different approaches.
I am one of those folks that prefer a straight forward approach to conflict resolution and general communication. I want all of the news ‘right now’ and I want it ‘honest’ and I want it ‘unfiltered’. I suppose I would be considered a ‘Type A’ personality in North America. ‘Type A’ personalities do not always understand why the rest of the world can’t view all things through the same ‘mental lens’ in which they view them. We might wonder why everyone doesn’t want all of the news ‘right now’ and ‘unfiltered’.
It is imperative in the business environment that managers and directors really ‘know’ the people and the personalities in which they work with! Clearly communicating with all people in the same way as communicating with ‘Type A’ personalities would be a fatal error. Oftentimes I think about my employees much the same as I would my children. I have two daughters and each of them respond very differently to discipline…………same parents………same environment…………but they respond VERY differently. We must remember that employees are in fact human beings. I fear that all too often we treat our employees like ‘machines’ when we should connect with them as human beings first and foremost.
Clear Communication is when all involved parties understand an issue within the same context. There are no questions left as the people leave the discussion. Managers must focus on the delivery and the context of each personality.
International business is a perpetual classroom. Those who communicate clearly……..they succeed in the long term. At our next writing, we will discuss methods of gaining ‘employee buy-in’ within large companies.
Feel free to contact me via email to purchase a full presentation on this subject matter.
Your thoughts?
kml
2010
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